Refund & Withdrawal Policy

1. Plans and prices

All prices are final prices in euros and include VAT. The price does not change at checkout; Link, Stripe's merchant-of-record service, only calculates how much of it is VAT for your country.

2. Free trial

• Accounts that have never had Premium (paid, as a free trial or granted by us) can start Premium with a 7-day free trial including 10 AI credits. You enter a card when you order; nothing is charged during the trial.
• When the trial ends, the plan you chose is charged automatically and renews until you cancel. We send you a reminder e-mail about 3 days before the trial ends.
• You can cancel during the trial in Settings → Manage and pay nothing.

3. Right of withdrawal

3.1 If you are a consumer, you may withdraw from a Premium subscription or an AI credit pack within 14 days without giving any reason.

• For a subscription, the 14 days start on the day the contract is concluded. With a free trial, that is the day the trial starts.
• For a credit pack, the 14 days start on the day of purchase.

3.2 How to withdraw:

• use the “Withdraw from contract here” function in the app (Settings → Account; for Premium subscribers also Settings → Manage), at the bottom of the scanpal.app home page and our legal pages, or at scanpal.app/withdraw, also without signing in;
• or send us any clear statement by e-mail to support@scanpal.app;
• or use the model form in section 3.6.

You do not have to give a reason. It is enough that you send your statement before the 14 days end. When you use the button, we immediately send you an e-mail confirming receipt of your withdrawal, with its content and the date and time it was sent.

3.3 Immediate start. When you order, you ask us to start Premium or make your credits available immediately, during the withdrawal period.

3.4 What you pay if you withdraw:

• Premium: we refund what you paid for the current period, minus an amount for the days used until you withdrew (amount paid × days used ÷ days in the billing period; a started day counts as one day). Free trial days are not charged.
• AI credit packs: we refund the price of the credits from that pack that you have not used (price × unused credits ÷ credits in the pack). Once all credits of the pack have been used, the contract has been fully performed and you can no longer withdraw from it.

3.5 Refund:

• We refund you without undue delay and no later than 14 days after we receive your withdrawal, using the same payment method, at no cost to you.
• When you withdraw, Premium ends and the refunded credits are removed from your balance.

4. Cancellation and refunds outside the withdrawal period

4.1 You can cancel a subscription at any time in Settings → Manage. Access and monthly credits continue until the end of the paid period and no further payments are taken. Unused time of the current period is not refunded when you cancel, except in the cases in 4.2 and in sections 12 and 13 of the Terms.

4.2 We always refund:

• duplicate charges and billing errors;
• payments for a service we did not provide or that did not conform to the contract, as required by law;
• prepaid amounts where we change or discontinue the Service or terminate your account, as described in the Terms.

4.3 If an AI action fails for technical reasons, its credits are returned to your balance automatically.

4.4 If you delete your account, an active subscription ends at once without a refund for the unused part of the paid period. Your 14-day right of withdrawal (section 3) is not affected. To keep Premium until the end of the paid period, cancel the subscription instead of deleting the account. Before you delete the account, you can ask us to refund the price of your unused purchased credits.

5. How refunds are paid

We arrange refunds; Link, Stripe's merchant-of-record service, pays them to your original payment method.

6. Complaints and disputes

See section 15 of our Terms of Service: we reply within 15 days, and you can apply free of charge to the Consumer Disputes Committee (Tarbijavaidluste komisjon), which works at the Consumer Protection and Technical Regulatory Authority: Endla 10A, 10122 Tallinn, Estonia; avaldus@komisjon.ee; +372 667 2000; https://ttja.ee/tarbijavaidluste-komisjon.

Applications are submitted in the Authority's self-service environment linked on that website. Your right to go to court is not affected.

Complaints and disputes

7. Changes to this Policy

Changes do not apply to purchases already made unless they are only in your favour. We tell you about changes as described in section 12 of the Terms.